With companies across the MidAtlantic Corridor and Northeast Region depending on Allied for their business Internet, voice, Unified Communications and data services, the technical support team in Allied’s Network Operations Center is the backbone of its award-winning customer service reputation.
[ARLINGTON, VA] – May 7, 2017 – Allied Telecom is proud to announce that its Network Operations Center (NOC) Support Team was named the winner of a Gold Stevie® Award in the Customer Service Department of the Year category in The 16th Annual American Business Awards®.
The American Business Awards are the U.S.A.’s premier business awards program. More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners from more than 3,700 nominations. Allied was nominated in the Customer Service Department of the Year category for Telecommunications. “Nice narrative and impressive 97.9% customer satisfaction rating,” commented one judge on Allied’s nomination. “I like the commitment to constant and never-ending improvements,” said another judge.
For over 20 years, Allied has operated under the belief that acting as a “trusted technology partner” and delivering exceptional service is crucial to successful relationships with its clients. Amidst a telecom industry all-too-often known for poor customer service and slow resolution, Allied has long differentiated itself through personal client care and quick response times.
In the spirit of Allied’s stated company value of “Constant and Never-ending Improvement”, the NOC took major strides in 2017 to further improve clients’ experiences by implementing a new trouble ticketing system, that provides a streamlined communication flow between NOC analysts and clients, as well as simplified customer support surveys that keep a pulse on client satisfaction with the NOC’s responsiveness and service. Clients also now have additional methods to request support through Allied’s Twitter and Facebook channels.
“The nominations submitted for The 2018 American Business Awards were outstanding. The competition was intense, and those recognized as Stevie Award winners should be immensely proud of this accomplishment,” said Michael Gallagher, president and founder of the Stevie Awards.
“We are thrilled that our NOC team won a Gold Stevie this year,” said Robyn Smith, Allied’s Senior Vice President of Operations. “Allied made it a priority last year to improve and enhance our support operations and we are proud to see those efforts recognized as best-in-class.”
Details about The American Business Awards and the list of 2018 Stevie winners are available at http://www.StevieAwards.com/ABA.
About Allied Telecom
Allied Telecom is a highly regarded network service provider in the MidAtlantic and Northeast regions. Known best as a “trusted technology partner,” Allied has delivered Internet, data transport, voice, Unified Communications, and cloud connectivity solutions for clients in business, government and the nonprofit sector for more than 20 years. For more information, visit https://www.alliedtelecom.net.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.