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Contact Allied’s Billing Team

Billing FAQs

Where can we find a copy of Allied’s latest W9?

Clients can download our latest W9 Form here.

What are your NET terms?

Allied utilizes NET 30 for all of our clients.

What methods of payments are accepted by Allied?

Allied accepts the following methods of payment:

Where can I find a copy of my invoice?

A copy of all of your bills can be found in the Allied Bill Center at https://alliedtelecom.billcenter.net/.

Please note: you have to create your login information in order to access the Allied Bill Center. This information was sent to you along with your first bill through our new system.

How do I set up my Allied Bill Center account?

Download instructions for setting up your Allied Bill Center account at https://www2.alliedtelecom.net/billing-portal-download-guide and email billing@alliedtelecom.net for your account number and registration code.

Billing Definitions: Taxes, Surcharges, and Fees

In accordance with your Service Agreement and in addition to the service charges billed for Allied Telecom Group, LLC (“Allied”) services, surcharges, taxes, fees and other charges may be applied to your invoice based on the type of service you have and your geographical location, among other factors. Certain taxes, fees or surcharges may show up as separate line items on your invoice. Examples include, but are not limited to, the following. This page may change from time to time and is provided for informational purposes only.

Federal Taxes and Surcharges

Federal Surcharges

Federal Universal Service Fund (FUSF). The Telecommunications Act of 1996 requires Allied to contribute to the Federal Universal Service Fund (“FUSF”) on certain services. The FUSF helps to make phone service affordable and available to all Americans, including consumers with low incomes; those living in areas where the cost of providing telephone service is high; public schools and libraries; and rural healthcare providers. The Federal Communications Commission (“FCC”) delegates the administration of the FUSF to the Universal Service Administrative Company (“USAC”). Each quarter, the FCC adopts a “contribution factor” for FUSF support. The contribution factor is a percentage of the total interstate and international end-user telecommunications and Interconnected VoIP (“I-VoIP”) revenue that each carrier is responsible for contributing to the FUSF. As permitted by FCC regulations, Allied has opted to bill the FUSF surcharge as a separate line item to end-user customers. Consistent with such regulations, Allied only bills FUSF line item charges in an amount equal to the quarterly contribution factor currently in effect multiplied by the invoiced amount subject to the FUSF. This is a permissible pass-through surcharge but is not a tax or charge mandated by the government.

Please visit USAC’s website for more information on the FUSF.

State and Local Taxes and Surcharges

State and Local Regulatory Surcharges

State Universal Service Fund (USF). Allied may also be required to contribute to State Universal Service Funds (“SUSF”) on certain services. The funds may be used to assist in providing universal service and to support a variety of other programs at the state level. Allied collects applicable charges from its end-user customers. These charges are permissible pass-through surcharges but are not taxes or charges mandated by the government.

Telecommunications Relay Services Fund. Some states also require contributions to State Telecommunications Relay Services (“TRS”) Funds to offset the cost of providing local transmission services that provide hearing or speech challenged individuals with the ability to use certain communications services. Many states require Allied to remit this fee to the governing authority. Allied collects applicable fees from customers and remits them to the relevant authorities.

State and Local Sales and Use Tax

All states, with limited exceptions, impose some form of state-level sales and use tax. The sales and use tax is generally imposed on the sale or use of tangible personal property and certain services. These taxes are intended to be passed on to the end user/consumer.

In many states, local jurisdictions also impose a sales or use tax. In some instances, the local sales and use tax is administered by the local jurisdiction. In other instances, the state administers the local sales and use tax.

Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).

Allied collects sales and/or use taxes as required by state and/or local law.

Communications Services Tax

Some state and local jurisdictions impose communications-specific taxes on communications services in addition to or in lieu of sales or use tax. The communications services tax is intended to be passed on to the end user/consumer. The rates for communications services taxes are usually different than the sales and use tax rates and vary by jurisdiction.

Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).

Allied collects communications services taxes as required by applicable state and/or local law.

Gross Receipts Taxes

A number of states impose a gross receipts tax on communications service providers. In some states, gross receipts taxes are intended to be passed on to the end user/consumer. In other states, the gross receipts tax is the responsibility of the seller, and there is no pass-through to the end user.

Certain exemptions may exist for gross receipts taxes that are intended to be passed on to the customer, based on the type of entity making the purchase (e.g., the federal government, state and local governments, non-profit entities, etc.).

Allied pays gross receipts taxes and collects them from customers when required (or permitted) by applicable state and/or local law.

Local Utility Taxes

Local utility taxes are imposed by cities and counties in a select number of states. Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).

Allied pays local utility taxes and collects them from customers when required (or permitted) by applicable state and/or local law.

Local License Taxes

Local license taxes are imposed by cities and counties in a limited number of states.

Certain exemptions apply for sales for resale, and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).

Allied pays local license taxes and collects them from customers when required (or permitted) by applicable state and/or local law.

E911 Fees

In order to fund the provision of 911 emergency telephone service, state and local jurisdictions impose E911 fees on certain communications services. These fees are sometimes administered by the state department of revenue, but the majority of E911 fees are assessed and administered by local jurisdictions. E911 fees are intended to be passed on to the customer on the invoice. Sales for resale are generally exempt from E911 fees. Non-profit organizations are generally subject to E911 fees, whereas they might be exempt from taxes or other fees.

Allied collects E911 fees from customers when required by applicable state and/or local law.

Other Fees

Federal Cost Recovery Fee/Federal Cost Recovery Charge

Allied collects a Federal Cost Recovery Fee and Federal Cost Recovery Charge to recover costs incurred for fees, contributions and/or charges associated with the Federal Telecommunications Relay Services (TRS) Fund. The TRS Fund was established by the FCC in 1993 to reimburse TRS providers for the cost of providing interstate TRS services. TRS services are telephone transmission services that provide hearing or speech challenged individuals with the ability to use a traditional telephone. Under the FCC’s rules, Allied must contribute a percentage of its end-user communications revenues to the TRS Fund. TRS costs related to non-IP based communications service are captured by the Federal Cost Recovery Fee; whereas TRS costs related to IP-based communications services are covered by the Federal Cost Recovery Charge. The contribution percentage for each varies annually. This is a permissible fee but is not a tax or charge mandated by the government.

Cost Recovery Fee (CRF). A Cost Recovery Fee (“CRF”) equal to 5.45% of monthly recurring charges (excluding taxes) will apply to communications services subject to FCC and/or state regulation. This charge is imposed to recover costs incurred by Allied (where applicable) for fees, contributions, and/or charges associated with local number portability, North American Numbering Plan administration, and administrative costs, fees, and expenditures related to compliance with Federal regulatory programs and annual FCC regulatory fee obligations, along with other carrier and administrative expenses (including, but not limited to, costs imposed upon Allied by its suppliers).

This is a permissible fee but is not a tax or charge mandated by the government. For more information on programs supported by the CRF, please see below.

Local Number Portability Administration (LNPA). Local Number Portability (“LNP”) is a customer’s ability to keep existing phone numbers when switching to another service provider. Allied must provide LNP, as well as contribute to the FCC’s LNPA program, designed to diffuse the costs of administering LNP. Allied pays a proportionate share of the LNP costs in each region in which it operates and has customers. This fee varies frequently by region.

North American Numbering Program Administration (NANPA). The North American Numbering Plan (“NANP”) is an integrated telephone numbering plan for the Public Switched Telephone Network (“PSTN”) serving multiple countries including the United States and its territories. It is administered by the North American Numbering Plan Administration (“NANPA”).

Under the FCC’s rules, Allied must contribute to the costs of numbering administration. Contributions are based on a percentage of Allied’s revenues from customers using certain international, intrastate and interstate communications services. The percentage varies annually.

Annual Regulatory Fee. Allied, as an interstate service provider, must pay an annual regulatory fee to the FCC. This fee varies annually.

Administrative Recovery Fee (ARF). The Administrative Recovery Fee (“ARF”) is a fee Allied charges to recover various costs associated with service fees charged by its platform providers, including but not limited to account maintenance fees, processing fees, and recurring end-user subscriber charges associated with general account servicing and administration. Currently, the ARF is set at 1.5% of monthly recurring charges (excluding taxes).