We are here and ready to support you! Allied’s response to COVID-19. Click here to learn more...

Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting the world. For Allied, that means understanding how it affects our clients, employees and communities, and then making the necessary adjustments to our work and operations.

We have one simple objective that drives us: keeping our employees safe while providing uninterrupted service to our Clients. This has been at the center of our conversations every step of the way. With this objective in mind, we have taken several steps within our business to directly respond to the threat of the coronavirus.

While our office is open, most of our employees are working remotely and only essential personnel are allowed into the office to ensure Social Distancing. Our employees are equipped to work remotely and are providing the same high level of service as if they were in the office. Our Network Operations Center, Client Care and Billing departments will remain fully staffed and operational. Allied has elected to suspend in-person training and product demonstrations, however, these services may be delivered virtually via webinar. Understanding that some support services cannot be delivered virtually, Allied is committed to servicing outages and service interruptions with our Field Technicians. Field Technicians will limit exposure to our Clients to the extent that is practical in order to resolve the incident.

From an office perspective, for those essential personnel, we have ramped up cleaning services at our office. We have hand sanitizer at the front entrances and in several places around the office. Additionally, we are closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.

We hope that each of you are doing whatever necessary to remain safe and healthy. If we can assist in helping get you set up for remote work, please give us a call. We are here to help with several voice solutions to meet your needs. We will continue to closely monitor the situation and do all we can to protect our employees and support your needs. We will update you should the status of our office change, however, at this point we are operating business as usual. If you have any immediate needs, please reach out to our support department at 202.349.0440 or support@alliedtelecom.net.

You shouldn’t have to waste your time on hold with your ISP.

Our support team answers in 60 seconds or less… and THAT’S why we’re the best kept secret in the DC Metro Area.

“Nobody is happy with their telecom provider today.”

You probably agree with that statement if you’ve dealt with the frustrations of:

  • Internet outages that interrupt the work day and keep your business offline
  • Too much time spent on hold trying to reach support when you need it
  • Feeling the stress of being caught between your boss and your ISP’s impersonal call center
  • Juggling multiple contracts from different vendors for voice and data

Allied Telecom's Support Team honored with Gold Stevie for "Customer Service Department of the Year."Well, there is another option! We call ourselves DC’s “best kept secret” because although Allied may not have the name recognition of the big carriers, we offer the professional, reliable Internet service, cloud phone systems, and data solutions – backed by over 22 years of local expertise and award-winning support – that your business needs to stay connected.

 

9 Things You Get with Allied’s Service

Not All Business Internet Is Created Equal

 BUSINESS CLASS BROADBAND (SHARED)
FROM THE BIG CARRIERS
DEDICATED INTERNET ACCESS
FROM ALLIED TELECOM
Customer TargetBoth residential and business customersBusiness customers needing higher service quality
Upstream/Downstream Speeds“Asynchronous” (e.g. 50 MB down / 10 MB up)… translation: limited bandwidth*“Synchronous” (e.g. 50 MB down / 50 MB up)
Service Sharing Service is shared across an entire neighborhood (or neighborhoods). As number of simultaneous users increases, service performance decreasesService is dedicated to a single customer; overall performance is more predictable
Speed GuaranteeNo speed guarantee; only “up to” advertised speedService sold at rated speed, rather than an “up to” speed
CostLess expensive, less reliableSlightly more expensive, far more reliable
Performance GuaranteeService performance is not guaranteedService performance is guaranteed and backed up by a Service Level Agreement
Speed LimitsService speeds are typically limited*Service speeds are virtually unlimited; 1MB to 10GB and beyond
Support Large, nationally-dispersed call centers with automated attendants and long hold timesLive, local Network Operations Center – you’ll be talking to a person within 60 seconds of calling in

*Verizon Fios is exception