You shouldn’t have to waste your time on hold with your ISP.
Our support team answers in 60 seconds or less… and THAT’S why we’re the best kept secret in the DC Metro Area.
“Nobody is happy with their telecom provider today.”
You probably agree with that statement if you’ve dealt with the frustrations of:
- Internet outages that interrupt the work day and keep your business offline
- Too much time spent on hold trying to reach support when you need it
- Feeling the stress of being caught between your boss and your ISP’s impersonal call center
- Juggling multiple contracts from different vendors for voice and data
Well, there is another option! We call ourselves DC’s “best kept secret” because although Allied may not have the name recognition of the big carriers, we offer the professional, reliable Internet service, cloud phone systems, and data solutions – backed by over 22 years of local expertise and award-winning support – that your business needs to stay connected.
Get Better Service
9 Things You Get with Allied’s Service
1
LESS TIME ON HOLD
Tired of your current ISP’s hold music? When you call Allied’s Support line, you’ll be talking to a live person within 60 seconds.
2
TRULY LOCAL
Our Network Operations Center (NOC) operates out of Crystal City. And since this is our hometown too (we’ve been headquartered in the DC Metro Area since 1996!), you can trust that our technicians will reach your business quickly.
3
RESPONSIVE ROLLOUTS
Our techs will be getting in their trucks on their way to your business within 30 minutes of identifying that your issue needs on-site repair service (even on weekends).
4
WEEKEND REPAIR SERVICE
If you have an issue that requires on-site service, we’ll come even on weekends (no waiting around for the next business day).
5
AWARD-WINNING SUPPORT TEAM
Our support team has been recognized as one of the best in the business! They won a Gold Stevie Award this year from the American Business Awards for “Service Department of the Year!”
6
PERSONAL INTERACTIONS
We don’t use account numbers in our system, so when you call in to Allied, you’re a name, not a number to our team.
7
IN-DEPTH PRODUCT TRAINING
All voice clients receive live Webex training as part of their implementation – with an option for onsite training as well.
8
NOBODY IS TOO IMPORTANT TO HELP YOU
Our escalation list includes engineers who can consult on issues and goes all the way up to our hands-on CEO Ken Williams.
9
CLIENT CARE BEYOND COMPARE
In addition to a dedicated Account Manager, you will also be taken care of by our Client Success team who will check in to ensure that you are having best experience possible with your Allied service.
Not All Business Internet Is Created Equal
| BUSINESS CLASS BROADBAND (SHARED) FROM THE BIG CARRIERS | DEDICATED INTERNET ACCESS FROM ALLIED TELECOM |
|
|---|---|---|
| Customer Target | Both residential and business customers | Business customers needing higher service quality |
| Upstream/Downstream Speeds | “Asynchronous” (e.g. 50 MB down / 10 MB up)… translation: limited bandwidth* | “Synchronous” (e.g. 50 MB down / 50 MB up) |
| Service Sharing | Service is shared across an entire neighborhood (or neighborhoods). As number of simultaneous users increases, service performance decreases | Service is dedicated to a single customer; overall performance is more predictable |
| Speed Guarantee | No speed guarantee; only “up to” advertised speed | Service sold at rated speed, rather than an “up to” speed |
| Cost | Less expensive, less reliable | Slightly more expensive, far more reliable |
| Performance Guarantee | Service performance is not guaranteed | Service performance is guaranteed and backed up by a Service Level Agreement |
| Speed Limits | Service speeds are typically limited* | Service speeds are virtually unlimited; 1MB to 10GB and beyond |
| Support | Large, nationally-dispersed call centers with automated attendants and long hold times | Live, local Network Operations Center – you’ll be talking to a person within 60 seconds of calling in |
*Verizon Fios is exception