Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting the world. For Allied, that means understanding how it affects our clients, employees and communities, and then making the necessary adjustments to our work and operations.
We have one simple objective that drives us: keeping our employees safe while providing uninterrupted service to our Clients. This has been at the center of our conversations every step of the way. With this objective in mind, we have taken several steps within our business to directly respond to the threat of the coronavirus.
While our office is open, most of our employees are working remotely and only essential personnel are allowed into the office to ensure Social Distancing. Our employees are equipped to work remotely and are providing the same high level of service as if they were in the office. Our Network Operations Center, Client Care and Billing departments will remain fully staffed and operational. Allied has elected to suspend in-person training and product demonstrations, however, these services may be delivered virtually via webinar. Understanding that some support services cannot be delivered virtually, Allied is committed to servicing outages and service interruptions with our Field Technicians. Field Technicians will limit exposure to our Clients to the extent that is practical in order to resolve the incident.
From an office perspective, for those essential personnel, we have ramped up cleaning services at our office. We have hand sanitizer at the front entrances and in several places around the office. Additionally, we are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.
We hope that each of you are doing whatever necessary to remain safe and healthy. If we can assist in helping get you set up for remote work, please give us a call. We are here to help with several voice solutions to meet your needs. We will continue to closely monitor the situation and do all we can to protect our employees and support your needs. We will update you should the status of our office change, however, at this point we are operating business as usual. If you have any immediate needs, please reach out to our support department at 202.349.0440 or firstname.lastname@example.org.