Allied Telecom

SERVICE CONTRACT SPECIALIST

allied-admin — Thu, 03 May 2012 02:31:54 +0000

Allied Telecom Group is in search of a Service Contract Specialist to join our Finance & Administration team. Primary responsibilities of the Service Contract Specialist will include processing sales orders and review of all contracts to ensure execution in accordance with established process and procedures. Additional duties will include training on contract requirements and procedures to various sales personnel; performance of routine clerical tasks such as filing, data entry, and ongoing systems maintenance.

Job Responsibilities

Process service contracts.

Maintain accurate database within SalesForce.
Ability to review contract terms and conditions for accuracy.

Job Requirements

High school graduate with entry level work experience.

Ability to communicate both orally and in writing.
Excellent customer service skills, highly organized, and detailed oriented.
Strong computer skills especially in Excel and Word; proficient in Microsoft Office.
Ability to effectively and professionally interact with all levels of internal and external individuals.

Compensation

Salary Commensurate with Experience

To apply, send resume to careers@alliedtelecom.net

About Allied Telecom Group

Allied Telecom is the region’s most highly regarded network service provider. Based in DC, serving the Mid Atlantic and Northeast Corridor, we are a single-source provider of Internet, Data Transport and Voice services. We support businesses, non-profits and public sector customers. For over 20 years, Allied Telecom has been distinguished by the expert, full service care we provide to every client – no matter how big or small.

Allied has a commitment to its Community, Employees and Employees’ families. We offer outstanding benefits – Health Insurance (low cost – full coverage), FSA’s, 401(k), PTO, Holiday Pay, Employee Assistance, Training and Give Back! Programs are just a few of the perks!!

Allied is an equal employment opportunities (EEO) employer and evaluates applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Allied complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Network Operations Engineer

allied-admin — Sat, 14 Apr 2012 15:13:46 +0000

Allied is looking for Network Operations Engineers with solid Internet Service Provider (ISP), Wide Area Network (WAN) and Voice over Internet Protocol (VoIP) background to join our growing technology team. In this position you will have the opportunity to see past the day-to-day support calls and be engaged in the actual construction and maintenance of the network. The Network Operations Engineer’s primary responsibility is to provide Tier II and Tier III support to Allied customers by resolving technical trouble tickets opened by the Network Operations Center. The typical problems include hardware and software problems, network communication/connectivity issues, VoIP, QOS and Domain Name Service (DNS) Add/Change/Delete. Support services are provided via telephone and electronic mail. Candidates must be able to support a flexible schedule and perform on-call duties as required.

The ideal candidates will be familiar with:

ISP Services
WAN Services
Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
Network design, Routing, DNS, IP Subnetting
TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
Proxy Server and Firewalls
VoIP: Hosted PBX, PRI and SIP trunking. Familiarity with SIP, H323, RTP and SCCP protocols.
Hardware: Routers, Unix, and Cisco networking equipment 6500 / 3750 / 3650 / 3550 / 3400ME / 2950LRE switches and ASR9000 / 7604 / 7206 / 2600 / 2500 routers. CSU/DSU, bridges, multiplexers, servers and switches configuration.
Network services such as DHCP, DNS, NAT and VLANs

Job Requirements & Responsibilities:

Provide voice and data technical support to Allied customers.
Perform DNS Add/Change/Delete requests and DNS trouble-shooting tasks.
Surveillance, fault management and event notification of the network infrastructure to include the coordination and/or escalations of network issues to the appropriate engineering /operations teams.
Use of network management, monitoring and trouble isolation tools to gather information and interpret data in order to successfully identify, understand and resolve network problems and improve network performance.
Maintain DNS record types A, MX, CNAME, PTR, validating IN-ADDR.ARPA.
Perform VLAN configuration in support of Add/Change/Delete requests.
Perform moves, adds, changes for VoIP customers.
Effectively communicate technical information to non-technical audiences.
Utilize trouble shooting skills to identify customer issues quickly.
Perform related duties as assigned.

Compensation:

Salary Commensurate with Experience

To apply, send cover letter and resume to careers@alliedtelecom.net

About Allied Telecom Group

Internal IT Support Technician

allied-admin — Thu, 15 Mar 2012 17:24:58 +0000

Washington, DC — Allied Telecom Group is looking for an Internal IT Support Technician with experience providing IT support, including Desktops and basic network services support. The Internal IT Support Technician’s primary responsibility is to support the company by phone and in-person support to Allied employees in the areas of email, file, and print services, standard desktop applications and specialized applications installed for corporate business purposes.

Job Function

The ideal candidate will be familiar with the basic maintenance of:

Desktop and network printers
Corporate fax machines and copiers (as needed)
Desktop phones and basic moves, adds, changes for telephone services
Corporate LAN, WAN, and wireless networks
Microsoft OS and Software certifications are a plus

Job Requirements & Responsibilities

High school graduate with 3+ years providing basic network access and management support.
Excellent interpersonal skills in dealing with employees and service providers.
Must be able to communicate technical issues to end users and non-technical management staff.
Ability to build and maintain ongoing relationships with customers, peers, and support partners.
Experience with Microsoft Office Professional Suite.
Utilize Allied Trouble Ticket system to enter/update/track POP and premise related circuit/equipment service issues as they pertain to the job performed while in the field.
Utilize maintenance skills to identify and resolve issues quickly.

Compensation

Salary Commensurate with Experience

To apply, send resume to careers@alliedtelecom.net

About Allied Telecom Group:

Allied Telecom Group (Allied) is a premier, facilities based telecom service provider headquartered in Washington DC. Since 1996 Allied has been powering the “who’s who” of DC including major universities, public school districts, government agencies, defense contractors and a number of the District’s largest and most prestigious law firms, non-profits and businesses. Allied’s expansion into east coast markets including, Baltimore, MD and Philadelphia, PA are indicators of our strength, market insight, and high growth potential. Allied is a creative, dynamic and growing environment. Allied is an innovative technology company that understands success is about having the “right” technology and the “right” people.

Allied has a commitment to its Community, Employees and Employee’s families. We offer outstanding benefits — Health Insurance (low cost — full coverage), FSA’s, 401(k), PTO, Holiday Pay, Employee Assistance, Training and Give Back! Programs are just a few of the perks!

Allied Supports the DC Community at the Annual Food2Feed Drive

allied-admin — Fri, 18 Nov 2011 16:50:12 +0000

Allied donated several boxes of food to the Howard University/WHUR/Capital Area Food Bank effort this morning. Additionally, a dedicated group of Allied employees showed up at 7am to help support the fundraising effort by assisting the “pail brigade” in an effort to collect “spot donations” from vehicles and people that came by the event. While there is no official count for how much Allied raised, each employee reported collecting $200 — $300 from the cars, buses and taxis that drove by. The event was fun and rewarding for Allied, and all agreed that it felt great to give back to the community. Plans are already underway for Allied’s next volunteer effort.

Comtel Communications Signs Partner Agreement with Allied Telecom Group

allied-admin — Thu, 27 Oct 2011 12:41:25 +0000

Allied Telecom Group, the DC-based operator of the region’s newest and fastest network, announced today that Comtel Communications has entered into an agreement to sell the Allied suite of services. This new opportunity will open the doors for Comtel agents to sell Enterprise-class voice, data, and Ethernet-based services throughout the Mid-Atlantic region.

“We are very excited to add Allied to our partner portfolio,” said Ben Humphreys, President of Comtel Communications. “Our arrangement helps us address the large capacity needs of our Enterprise customers. We found that Allied is the regional leader in the Metro Ethernet space with a great reputation in the market. We are impressed with their agent-friendly program, service delivery, and technical support staff. We feel that our customers are in great hands.”

“Comtel’s customers have very demanding bandwidth and coverage requirements. Through our robust network and ability to access any building in the market, we are confident that we can easily meet and exceed even the most challenging requirements,” added Oscar Williams, VP of Business Development for Allied Telecom. “We are a great fit to address Comtel’s Enterprise market demands for high capacity, highly reliable broadband and voice services. We’ve already been very successful with several customer implementations and we look forward to additional growth opportunities.”

About Comtel Communications

Comtel Communications is a Master Agent based in Richmond, VA with offices throughout Virginia, Maryland and Pennsylvania. Comtel Communications takes on a consultative; “one-stop” approach to providing telecommunications services to its clients. Comtel Communications is known as one of the founders of the Agent Alliance, an organization that blends the talents of similar channel leaders in order to provide the best options to customers. Strategic acquisitions have propelled Comtel Communications to national leadership in the communications and network consulting market. For more information, visit www.comtelcommunications.com.

About Allied Telecom

Allied Telecom is the region’s most highly regarded and respected network service providers. Allied serves the Mid-Atlantic and Northeast Corridor as a single-source provider of Internet, Data Transport and Voice services. Allied supports businesses, non-profits and public sector organizations. For over 20 years, Allied Telecom has been distinguished by its exceptional, full service care that it provides to every client. For more information about Allied Telecom Group, please visit www.alliedtelecom.net.

Allied Sponsors the 2nd Annual Latisys Open House

allied-admin — Tue, 25 Oct 2011 10:59:49 +0000

Allied was a proud sponsor of the Latisys 2^nd Annual Open House at their Ashburn, VA data center. Allied and Latisys have both achieved great success in serving the regional business community’s cloud-computing, Internet and broadband requirements. The number of requests for high capacity, highly reliable private broadband services to the Latisys data center have more than doubled over the course of the past year enabling our partnership with Latisys to grow at a very fast pace. “This was a great event. There were key industry leaders in attendance, great networking, and wonderful live music and food. Overall this was a fantastic way to celebrate with our clients and partners,” says Roberto Zanotta, Channel Manager for Allied Telecom Group.

Allied Passes the Test of Mother Nature

allied-admin — Tue, 18 Oct 2011 02:37:06 +0000

Allied Telecom, the DC-based operator of the region’s newest and fastest broadband network easily withstood the impact of several natural disasters during August and September. Within a few weeks timeframe, the Mid-Atlantic business community was hit with Hurricane Irene, a 5.9 magnitude earthquake, and several flash floods. These events caused catastrophic damage and widespread power outages along the east coast. Allied Telecom’s Optical Transport Network (OTN) did not skip a beat during these severe weather conditions, with zero service interruptions reported.

Allied’s disaster prevention planning includes rigorous testing of its network equipment, fiber optic cables and power systems. According to Glen Carter, Allied’s Vice President of Engineering and Operations, “In such conditions, it is not only the infrastructure that can be impacted, but, also the support resources. If the Network Operations Center (NOC) is impacted, and support staff cannot report to the NOC, they can’t take calls or troubleshoot issues. We immediately enabled our Virtual Network Operations Center as a contingency to proactively address this concern. Additionally, we tested our core infrastructure to address possible vulnerabilities across our network. I am proud of the resiliency of our infrastructure and the precautionary measures taken by our personnel during these conditions.”

Allied continues to make significant investments into its network infrastructure and personnel to maintain its promise of uptime and reliability. Allied recently upgraded its regional core fiber ring to support 400+ Gbps of data transmission, integrated several new cloud/data centers onto the new ring, and added additional engineers to provide enhanced customer support at its NOC.

Allied Telecom is the region’s most highly regarded and respected network service provider. Allied serves the Mid-Atlantic and Northeast Corridor as a single-source provider of Internet, Data Transport and Voice services. Allied supports businesses, non-profits and public sector organizations. For over 20 years, Allied Telecom has been distinguished by its exceptional, full service care that it provides to every client.
For more information about Allied Telecom Group, please visit: www.alliedtelecom.net.

Allied Hires Industry VoIP Veteran to Support Customized Voice Solutions

allied-admin — Mon, 15 Aug 2011 14:00:07 +0000

Allied Telecom has named Robert Dawson as its Senior Voice Systems Engineer, responsible for all customer voice solutions and custom development.

Mr. Dawson is an accomplished IT Professional with over 13 years of experience in digital and VoIP communications. With a strong background in small/medium business and enterprise telecom, network/systems design, engineering, consulting, management and support, he also brings to Allied a wealth of technical knowledge and a history of improving efficiency and reducing expenses.

Holding several technical certifications, Mr. Dawson’s experience also includes major operating systems, applications, programming/scripting languages and hardware.

“Our customers will benefit greatly from Robert’s hands-on experience with technology and the knowledge base he has amassed from a broad base of organizations in a variety of sectors,” noted Chris Peabody, Allied’s COO.

Mr. Dawson is joining Allied from Mindshift Technologies in Fairfax, Virginia, after serving as the core engineer, subject matter expert, and senior level escalation point for hosted and onsite VoIP offerings.

New Ashburn Datacenter Added to Allied Network

allied-admin — Fri, 15 Jul 2011 13:58:15 +0000

Allied Telecom has completed the interconnection of its Optical Transport Network with the Ashburn data center campus of Latisys, a leading national provider of collocation, hosting, managed services and disaster recovery solutions.
The optical network provides Latisys with virtually unlimited bandwidth, scalability, and redundancy in support of its Tier III data center campuses in Northern Virginia.

Allied Telecom, the DC-based operator of one of the region’s fastest broadband networks, recently built the new 110-mile fiber ring to enhance its existing network infrastructure and connect to regional cloud computing centers at rates of over 400 Gbps. Latisys turned to Allied to ensure mission critical services could be provisioned to its customers over a secure, robust, flexible and scalable network infrastructure.
“Allied is uniquely positioned as a trusted partner to deliver unmatched scalability and multi-site redundancy to our enterprise customers,” said Oscar Williams, Regional VP of Business Development, Allied Telecom. “Pairing our high speed connectivity with Latisys’ infrastructure brings a compelling response to the growing cloud demand in our market.”

Latisys’ 140,200 square-foot Ashburn, Virginia data center campus &emdash; recently outfitted with an additional 14 megawatts of power and 26,000 square feet of new, available raised floor space &emdash; is a now key component of Allied Telecom’s fully redundant ring of interconnected data centers.

“Allied Telecom shares our commitment to delivering an outstanding customer experience, and this new relationship will further establish Allied as one of the region’s fastest, most expansive, and reliable broadband networks,” said David Haskell, Washington, DC Regional Sales Director for Latisys.

Allied Telecom Partners With National Brain Tumor Society

allied-admin — Fri, 29 Apr 2011 23:47:03 +0000

For the second year in a row, Allied Telecom was a major sponsor of the Golf for Hope at Blue Mash, part of the annual Weekend of Hope (www.curebraintumors.org). The 2011 Golf for Hope raised $88,000, with proceeds combined with the Race for Hope funds to support the National Brain Tumor Society and Accelerate Brain Cancer Cure (ABC2). The total amount raised during the Weekend of Hope was approximately $2,500,000. Per Oscar Williams, Allied’s Regional VP of Business Development, “Once again, Allied is extremely proud to have been a major part of this important event. Community Stewardship is one of our Core Values; the Golf for Hope is one small way that we try to give back to our community.”